At Besco exim Ltd, we aim to provide an excellent shopping experience by offering clear and transparent shipping and return policies. Please review the following information about our shipping and return procedures.

Shipping Policy

1. Shipping Methods and Delivery Times
We offer reliable and fast shipping options to ensure your order reaches you as quickly as possible. The shipping methods and estimated delivery times are as follows:

• Standard Shipping: Typically delivered within 5 business days.

• Express Shipping: Typically delivered within 3 business days for faster delivery.

• International Shipping: Available for select countries. Estimated delivery time is 5 to 10 business days, depending on the destination.

2. Shipping Costs
Shipping costs are fixed You can view the shipping cost before completing your purchase during the checkout process. We offer:

• Free Shipping: Available for orders over 50.000HUF within Hungary.

3. Order Processing Time
Orders are processed and shipped within 1-2 business days from the time of purchase. If you place an order on weekends or public holidays, it will be processed on the next business day. Please note that shipping times may vary based on demand and availability of products.

4. Tracking Your Order
Once your order has been shipped, we will send you an email with a tracking number and a link to track your package. You can use this tracking number to monitor your order’s progress.

5. Delays and Issues
While we strive to meet the delivery estimates, please understand that shipping times may occasionally be affected by unforeseen circumstances such as weather conditions, customs delays, or carrier-related issues. We will keep you updated if there are any significant delays.

Return Policy

At Besco exim Ltd, we are committed to delivering high-quality products. Please review our return policy carefully:

1. Return Eligibility

• Damaged Items: We accept returns only if the item you purchased is defective or damaged upon arrival. If you receive a damaged item, please contact us within 5 days of delivery.​

2. Non-Returnable Items

Please note that all sales are final, and we do not accept returns for any reason other than damaged or defective items.​

3. How to Initiate a Return

If you believe your item is defective or damaged:

• Contact Us: Email our customer service team at kft.besco@gmail.com with the following information:​

  • Your order number.​

  • A detailed description of the defect or damage.​

  • Photographs or videos clearly showing the damage or defect.​

• Return Instructions: Upon verification, we will provide you with instructions on how to return the item. Please do not send the item back without prior authorization.​

4. Return Shipping Costs

• Customer Responsibility: Customers are responsible for the return shipping costs. 

5. Refund Process

• Inspection: Once we receive the returned item, we will inspect it to confirm the damage or defect.​

• Refund Approval: If approved, we will process a refund to your original payment method within 4 business days. Please note that shipping fees are non-refundable.​

6. Contact Information

For any questions or concerns regarding our return policy, please contact us at:

• Email: kft.besco@gmail.com

• Address: 6070 Izsák, Rákóczi street 21. (Hungary)

Important Notes:

• Time Frame: Ensure that you contact us within 5 days of receiving a damaged or defective item to be eligible for a refund.​

• Condition of Returned Items: Returned items must be in their original condition, including all packaging and accessories.​

• Processing Time: Refunds may take 3 to 5 business days to appear in your account, depending on your payment provider.​

• Policy Changes: We reserve the right to update or modify this return policy at any time. Any changes will be posted on our website.​

Thank you for shopping with Besco